The opportunity 

Located in Melbourne 

As a Member Growth Consultant, you will play a pivotal role in driving new member acquisition and retention through direct inbound and outbound contact channels. You’ll engage members and prospective members through proactive, data‑informed sales and retention campaigns, ensuring every interaction delivers a seamless and valuable experience. 

Working within our Growth team and alongside cross functional partners, you’ll help deliver frictionless, scalable member growth while creating meaningful value for members from day one.Your ability to influence outcomes through high‑quality conversations and service excellence will be central to our success. 

This role is ideal for someone who is comfortable driving proactive member contact, excels at relationship‑building, and contributes ideas that improve how we attract, retain, and support our members. 

In this role you will: 

• Drive proactive inbound and outbound member contact by executing targeted sales, retention, and cross‑sell campaigns via phone, email, and SMS 

• Convert inbound enquiries and outbound leads into new members through tailored private health insurance solutions 

• Achieve and exceed individual growth and retention targets through effective conversation, personalised guidance and strong pipeline management 

• Maximise off‑peak periods through structured outbound activity and strategic lead follow‑up 

• Deliver a seamless onboarding experience that sets members up for long-term satisfaction and loyalty 

• Manage campaign activity end-to-end, including CRM logging, KPI tracking, lead prioritisation and ongoing optimisation 

• Contribute insights to support the evolution of Latrobe’s product and growth strategies 

• Embrace new technology and AI‑enabled ways of working to improve efficiency, member experience and sales effectiveness 

For a copy of the position description click here.

What sets you apart from other people? 

• Proven experience in private health insurance or broader insurance sales, with a strong record of achieving results  

• Confidence in outbound calling, retention conversations and proactive customer engagement  

• A data driven and curious mindset, using insights to improve outcomes  

• Strong collaboration skills and the ability to build relationships across teams  

• An agile, adaptable approach with a passion for continuous improvement 

About Latrobe 

Latrobe Health Services is a proud, award winning not for profit health fund that puts members and communities first. We reinvest in initiatives that make a real difference, including our founding partnership with the Shane Warne Legacy Health Check, which continues to deliver free health checks across Australia.  

We enable more than 110,000 members to reach their full health potential, with member satisfaction sitting at 89%, well above the industry’s 79% benchmark (IPSOS Member Satisfaction Survey 2025). When our members, communities, or our people need support, they’re backed by a team that goes all in on what matters most.  

What can you expect as an employee? 

At Latrobe Health, we are committed to creating an environment where diversity is celebrated, equity is achieved and inclusion and belonging are prioritised and celebrated. 

You are empowered to take control of your learning experiences and career development. You will be supported by leaders who actively participate in programs that give them the skills to support your growth and wellbeing. You are also provided with access to tools and information that promote personal wellbeing, connecting with others and staying safe – wherever you work. 

What we offer in return - a job with all the optional extras 

• Personalised induction program and detailed in person training to get to know Latrobe Health 

• Hybrid working – 2 days working from home and 3 in office days per week following successful completion of your probation (as well as a work from home allowance!)

• Unlimited access to our health and wellbeing partner, Sonder for you and your family 

• 47% discount on private health insurance 

• Paid parental leave (after 12 months employment) 

• Access to leaders who are committed to growing and developing our people 

Applications close Sunday 12 April 2026, join us and be a part of a team that is all in.

If you have questions about the role please contact the People & Culture team at hireme@lhs.com.au 

Candidates will be required to undergo a national police check and have working rights in Australia.